Last updated: March 2026
When you create an account, we collect your email address. If you sign in with Google, we also receive your name and profile picture from Google. We do not collect passwords.
When you subscribe to Pannely Pro, Stripe processes your payment information. We only store a Stripe Customer ID — we never see your full card number.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Your data is stored in a PostgreSQL database hosted on Neon (EU/US region). Authentication sessions are managed by NextAuth.js and stored in the same database. All connections use TLS encryption.
The Pannely desktop app communicates with our servers only to verify your subscription status. Your AI conversations and API keys are stored locally on your device and are never transmitted to our servers.
We use session cookies solely for authentication. We do not use tracking or advertising cookies.
You can request deletion of your account and all associated data at any time by emailing hello@pannely.com. We will process deletion requests within 30 days.
We may update this policy occasionally. Significant changes will be communicated by email. Continued use of Pannely after changes constitutes acceptance of the updated policy.
Questions about this policy? Email us at hello@pannely.com.